Please Suspend My Service

Details

ETS Account Username/Number
Mobile Number:
Request:

  • Suspend My Service
  • Disconnect My Service

Reason for Change:

  • Lost / Stolen
  • Not Being Used
  • Other

Change Date
Please select the date you wish for the activation to take place

Requested Time
: AM PM
Please select the preferred time for your activation

Existing Mobile Plan
New Choice

  • Mobile Brandband 3Gb Data - $14.95
  • Mobile Brandband 10Gb Data - $21.95
  • Mobile Brandband 22Gb Data - $27.95
  • Mobile Brandband 32Gb Data - $34.95
  • Mobile Brandband 42Gb Data - $39.95
  • Mobile Brandband 90Gb Data - $54.95
  • Mobile Brandband 150Gb Data - $74.95
  • Mobile Brandband 180Gb Data - $79.95
  • Voice & Data – 1Gb Data - $14.95
  • Voice & Data – 3Gb Data - $21.95
  • Voice & Data – 10Gb Data - $27.95
  • Voice & Data – 22Gb Data - $34.95
  • Voice & Data – 32Gb Data - $39.95
  • Voice & Data – 42Gb Data - $44.95
  • Voice & Data – 90Gb Data - $59.95
  • Voice & Data – 150Gb Data - $79.95
  • Voice & Data – 180Gb Data - $84.95

Please select a Mobile Plan

Account Holder Information

Date of Birth:
Please note, to ensure you are the account holder or authorised representative of the service you wish to suspend, photo identification is required to be uploaded.

Photo ID / Drivers License:
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I have read, understand and agree to Encore Technology Solutions Terms and Conditions and are aware this request will not necessarily cease any amounts of money or fees payable for my service.

Please note, If false, misleading or incomplete information is supplied, your change request will be delayed and/or rejected. By submitting this Change request, I acknowledge I am the authorised representative or account holder requesting this change.

Data Banking

  1. Unused data can only be banked up to a maximum of 500GB.
  2. If a higher inclusion plan (e.g., 30GB) is downgraded to a smaller plan (e.g., 10GB), then the data banked will be forfeited.
  3. If a service is suspended, it will retain its banked data, but it will not accumulate more data each month it remains suspended.
  4. If a customer changes a plan to a plan that is not eligible for data banking (including our forthcoming Data Pooling plans), their included data will be forfeited.
  5. If a service ports away or is terminated in error, all data is forfeited, customer will need to start accumulating data again from zero.